Self-Service Password Reset

The Riverview Health self-service password reset (SSPR) solution provides you a secure way to reset your password without Help Desk assistance. All @riverview.org users are enrolled in SSPR when they enroll in the Riverview Health multi-factor authentication (MFA) solution.

To use self-service password reset (SSPR), you must meet the following requirements:

Have a @riverview.org account (username and password)

Enrolled two or more authentication methods when enrolling in the Riverview Health multi-factor authentication (MFA) solution

If you know your password and want to change it, use Change Password.

If are locked out and need to use self-service password reset (SSPR) to reset your password, use Password Reset to get back into your account.

Select your first verification method (e.g. Approve a notification on my authenticator app)

Select your second verification method (e.g. Email my alternate email)

If you have questions regarding self-service password reset, please contact the Information Systems Help Desk.