Multi-Factor Authentication

The Riverview Health multi-factor authentication (MFA) solution is required for remote access to VMware Horizon virtual desktops and Microsoft Office 365. All @riverview.org users are required to enroll. Enrolling in MFA will also enroll you in the Riverview Health self-service password reset (SSPR) solution, which provides a secure way to reset your password without Help Desk assistance.

To enroll in both multi-factor authentication (MFA) and self-service password reset (SSPR), you must meet the following requirements:

Have a @riverview.org account (username and password)

Have two or more authentication methods under your individual control Microsoft Authenticator: a mobile app that prompts for you to approve or deny logon requests SMS text message: a text message containing a six-digit code is sent to your mobile phone Voice call: an automated phone call asks you to press * or # to approve or deny logon requests Email address: an email containing a six-digit code is sent to your email address

Microsoft Authenticator: a mobile app that prompts for you to approve or deny logon requests

SMS text message: a text message containing a six-digit code is sent to your mobile phone

Voice call: an automated phone call asks you to press * or # to approve or deny logon requests

Email address: an email containing a six-digit code is sent to your email address

Enrolling in either multi-factor authentication (MFA) or self-service password reset (SSPR) will automatically enroll you in both.

For detailed enrollment instructions (video and text), please see these resources.

Microsoft Video: A video demostrating MFA enrollment using Microsoft Authenticator

Downloadable PDF: A one-page PDF summarizing both MFA and SSPR enrollment instructions

Downloadable PDF: A one-page PDF summarizing both MFA and SSPR enrollment instructions

If you have questions regarding multi-factor authentication or self-service password reset, please contact the Information Systems Help Desk.